I wanted to get a travel mat for my upcoming trips, so I went to Certified Calm the other day to look for options. I asked about teacher discounts and was told I can bring a photocopy of my Teacher Training certificate to avail of it. Even though I was ready to buy at that time, I thought a discount was still a discount, so I had my certificate photocopied and I brought it with me today. I got to the counter with the mat and the photocopy, to be told that I need certification from studios where I teach. In the end (after asserting myself) I got my discount (though they still want something written from the studios) but I thought their policy was inefficient. It wasn't enough that I asked the other day when the information given to me was incomplete. They did not want to look at the schedules online for studios where I teach, which is what Lululemon does to decide whether your teacher discount can be given. I guess what I found disturbing more than anything is when they (and other stores and companies) hold on to the "company policy" card. If the company policy is inefficient, shouldn't one change it rather than defend it to the core? And if not change, maybe just acknowledge that it needs to be reviewed. Just my opinion. In all honesty, if I had been asked to come back for the third time, I will just choose not to buy and that is a sale lost. Oh well.
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March 2020
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